ban reparation machine cafe

Repairs / Customer service

picto repair REPAIRS FOR INDIVIDUALS (B2C)

" Professional and fast repair service for your coffee machine."

Our extensive experience of over 25 years in Nespresso coffee machine repairs allows us to offer you top-notch service. These skills can be provided for other household appliances.

The advantages of repair by Axiomes:

  • Repair by professional and qualified staff
  • Use of original spare parts
  • Safety verification after each repair
  • Machines returned within 5 - 7 days

The customer service department for all Switzerland is in Romanel-sur-Lausanne VD.

REQUEST A QUOTE


How to get my machine repaired 

Guarantee coverage

Order spare accessories


How to get my machine repaired

Your machine is under guarantee:

You can contact the Nespresso club with the free number 0800 55 52 53 or on the internet site www.nespresso.com.

Your machine isn’t under guarantee:

You can simply bring your machine to the repair centre or send it to the following address:

Axiomes Engineering SA
Service après-vente
Chemin de l'Orio 30A
1032 Romanel-sur-Lausanne

Business hours: 
Repairs Mon - Fri 8:00 a.m. - 12:00 p.m. / 1:30 p.m. - 5:00 p.m.
Merchandise reception Mon - Fri 8:30 a.m. - 12:00 p.m. / 1:30 p.m. - 5:00 p.m.

Upon receipt, we will establish a quote and send it to you by post or e-mail (please provide your e-mail address, if you have one).

After receiving your approval, we will proceed with the repair.

The cost for a repair quote is 50 fr. It is not billed if we do the repair.

If the customer chooses not to have the machine repaired, we are able to recycle it for free in accordance with the applicable legislation.


Axiomes guarantee coverage

The Axiomes guarantee covers your machine for a period of six months from the repair date. Our guarantee is in addition to the rights provided under consumer protection law.

Our guarantee does not cover damage resulting from accidents or unauthorised modifications.


Order accessories

Order you original accessories before 5:00 p.m. and, in general, they will be delivered to you on the following business day. Orders are only possible for parts that do not require dismantling of the machine.

Spare parts order by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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