Repairs Baratza / Customer service

picto repair REPAIRS Baratza FOR INDIVIDUALS (B2C)

"Professional and fast repair service for your Baratza device."

With over 25 years' experience in after-sales repairs, we can offer you a top-quality service.

The advantages of repair by Axiomes:

  • Repair by professional and qualified staff
  • Use of original spare parts
  • Safety verification after each repair
  • Machines returned within 5 - 7 days

The customer service department for all Switzerland is in Romanel-sur-Lausanne VD.

REQUEST A QUOTE


How to get my machine repaired 

Guarantee coverage

Order spare accessories


How to get my Baratza machine repaired

Your machine is under guarantee:

You can contact Baratza with the free number 0800 00 99 33 or on the internet site www.sageappliances.com.

Your machine isn’t under guarantee:

You can simply bring your machine to the repair centre or send it to the following address:

Axiomes Engineering SA
Service après-vente
Chemin de l'Orio 30A
1032 Romanel-sur-Lausanne

Business hours: 
Mon - Thu 8:00 a.m. - 5:00 p.m.
Fri 8:00 a.m. - 4:30 p.m.

On receipt, we will draw up a quotation and send it to you by post or e-mail (please include your e-mail address, if available).

After receiving your approval, we will proceed with the repair.

The cost for a repair quote is 80 fr. It is not billed if we do the repair.

If repair is no longer required, we will take care of recycling in accordance with current regulations.


Axiomes guarantee coverage

The Axiomes guarantee covers your machine for a period of six months from the repair date. Our guarantee is in addition to the rights provided under consumer protection law.

Our guarantee does not cover damage caused by accidents, lack of maintenance or unauthorised modifications.


Order accessories

Order you original accessories before 5:00 p.m. and, in general, they will be delivered to you on the following business day. Orders are only possible for parts that do not require dismantling of the machine.

Spare parts order by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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