Repairs Nespresso/ Customer service

picto repair REPAIRS Nespresso FOR INDIVIDUALS (B2C)

" Professional and fast repair service for your coffee machine."

Our extensive experience of over 25 years in Nespresso coffee machine repairs allows us to offer you top-notch service. These skills can be provided for other household appliances.

The advantages of repair by Axiomes:

  • Repair by professional and qualified staff
  • Use of original spare parts
  • Safety verification after each repair
  • Machines returned within 5 - 7 days

The customer service department for all Switzerland is in Romanel-sur-Lausanne VD.


How to get my machine repaired 

Guarantee coverage

Order spare accessories

How to repair my Nespresso machine

Your machine is under guarantee:

You can contact the Nespresso club with the free number 0800 55 52 53 or on the internet site

Your machine isn’t under guarantee:

You can simply bring your machine to the repair centre or send it to the following address:

Axiomes Engineering SA
Service après-vente
Chemin de l'Orio 30A
1032 Romanel-sur-Lausanne

Business hours: 
Mon - Thu 08:00-12:00 / 13:30-17:00
Fri 08:00-12:00 / 13:30-16:30

On receipt, the fixed price will be sent to you by post or e-mail (please indicate your e-mail address, if available).

After receiving your approval, we will proceed with the repair.

If repair is no longer required, we will take care of recycling in accordance with current regulations.

Axiomes guarantee coverage

The Axiomes guarantee covers your machine for a period of six months from the repair date. Our guarantee is in addition to the rights provided under consumer protection law.

Our guarantee does not cover damage resulting from accidents or unauthorised modifications.

Order accessories

Order you original accessories before 5:00 p.m. and, in general, they will be delivered to you on the following business day. Orders are only possible for parts that do not require dismantling of the machine.

Spare parts order by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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